United Way 2-1-1 Named as National Referral Service by Epilepsy Foundation

2013-07-10-July-Newsletter-2-1-1_Operator2-1-1 is a free, 24-hour information, referral and crisis helpline that links people in need to local health and human service programs. Last year, 2-1-1 responded to more than 200,000 contacts –phone calls, online chats, texts and emails – from Central Floridians in need. (Click here to see the June 2013 report for 2-1-1.)

“We are excited about working with United Way as we transform our information and referral service into a true 24/7 epilepsy information support and help line,” said Paul Scribner, Director of Information and Health Education Services for the Epilepsy Foundation.

“The foundation made test calls to our service and their experience with our 2-1-1 specialists was what tipped the scale in our favor,” said Caree Jewell, Director of Heart of Florida United Way 2-1-1. “I’ve always said we have the best staff ever and now we have even more proof.”

The Epilepsy Foundation of America is the national voluntary health agency dedicated solely to the welfare of the almost 3 million people with epilepsy in the U.S. and their families.

Heart of Florida United Way operates the largest 2-1-1 helpline in Florida and provides suicide prevention services as part of the National Suicide Prevention Line Network and under contract with the Department of Children and Families for Orange and Osceola Counties.

Heart of Florida United Way also provides 2-1-1 service under contract with the following five United Ways serving 15 counties:

United Way of North Central Florida








United Way of Marion County


United Way of Pasco County


United Way of Citrus County


United Way of Lake & Sumter Counties




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