Congressman Daniel Webster Tours United Way 2-1-1 Call Center


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U.S. Representative Daniel Webster (R – Winter Garden) listens in on a call to the 2-1-1 call center during his visit to the Heart of Florida United Way office.

U.S. Representative Daniel Webster (R – Winter Garden) recently visited the Heart of Florida United Way office for a tour of our 2-1-1 call center. 2-1-1 is a free, 24-hour information, referral and crisis helpline that links people in need to local health and human service programs. Last year, 2-1-1 responded to more than 200,000 contacts –phone calls, online chats, texts and emails – from Central Floridians in need.

“Organizations like United Way provide an invaluable service to our community,” said Webster. “Through their 2-1-1 program, United Way offers access to resources and assistance, and has become a focal point in connecting needy individuals with local nonprofit groups and church organizations. It was an honor to visit Heart of Florida United Way and experience firsthand the work they do to benefit the Central Florida community.”

Heart of Florida United Way operates the largest 2-1-1 helpline in Florida and provides suicide prevention services as part of the National Suicide Prevention Line Network and under contract with the Department of Children and Families for Orange and Osceola Counties.

Heart of Florida United Way also provides 2-1-1 service under contract with the following five United Ways serving 15 counties:

United Way of North Central Florida
Alachua
Bradford
Dixie
Gilchrist
LaFayette
Levy
Union

United Way of Marion County
Marion

United Way of Pasco County
Pasco

United Way of Citrus County
Citrus

United Way of Lake & Sumter Counties
Lake
Sumter

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